FAQ

Shipping

Yes, we do!

We offer free shipping.

All items are subject to a handling period before they are shipped. Orders are shipped within 3 days. Our system will notify you via email when your order has been shipped.

US : 7 - 15 Business Days Delivery

INTERNATIONAL :  7 - 18 Business Days Delivery

PROCESSING TIMES: Most orders are dispatched within 1 business day. In peak periods, please allow up to 3-4 business days for dispatch.

Check the tracking number 2-3 business days after shipment date.

Return And Exchange

We offer returns for 30 days from date of delivery/receiving of order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

You may cancel any "My Secret Pyramid" order as long as the order status is “in process.”

If you wish to add or remove items from your order, please contact us at hello@mysecretpyramid.com within 24 hours of placing your order.

The customer is responsible for shipping the returned item, as well as the cost of exchange shipping, except in circumstances of defect.

We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately!

Please contact us and send us a picture of your item to hello@mysecretpyramid.com

Order

Please check your address on your confirmation email which is sent after purchase.

If there is a mistake with your address, please contact us at hello@mysecretpyramid.com within 24 hours of placing your order.

Our system sends a confirmation email after you make your purchase and it includes your order number.

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept payment from PayPal, VISA, MasterCard, American Express, and Apple Pay.

Get in touch

Send any comments, questions or requests to our My secret Pyramid team and we'll be happy to help you in any way we can.

EMAIL : hello@mysecretpyramid.com

Contact us

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